Return & Exchange Policy
Thank you for shopping with us. Each of our products is made using 3D printing technology, which may result in slight variations in texture, color, or finish. These characteristics are normal and not considered defects.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Non-personalized items in their original condition, unused and with original packaging
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Custom or personalized products
- Items damaged due to misuse, improper handling, or normal wear and tear
Exchanges
We only replace items if they are defective or damaged upon arrival.
Please inspect your order upon delivery and contact us within 48 hours if the item is defective or damaged. Provide photos of the issue to help us process your request.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Need Help?
If you have any questions about returns or refunds, our support team is here to help.
1. Email us with your order number and reason for return.
2. We’ll send you return instructions.
3. Pack the item securely in its original packaging and ship it back to us.
4. Once we receive and inspect the item, we’ll process your refund within 5-7 business days.